Customer satisfaction is our number one priority and we stand by our 100% Money-Back Guarantee on products purchased directly from us. If our supplements aren’t the most effective supplements you have ever used or if you are dissatisfied for any reason, you may return the remainder of the product to us for a full refund or exchange within 90 days of the purchase date for a prompt and courteous 100% refund of the full purchase price without any risk.
You don’t need a return number or authorization to send in a return. Please note that if you purchased a PNP Supplements product from a retailer or other vendor and are not satisfied, you MUST follow their return policy and return the product to the place of purchase.
Please note that if you purchase multiple units of a product and are not satisfied, we will refund the cost of one opened unit/container and any remaining unopened units/containers.
Aside from trying on an item for fit (with protective undergarments), all clothing and soft good returns must be in new and salable condition with original tags attached, enclosed in the original packaging, and returned/exchanged within 90 days of receipt. Clothing and soft good items do not qualify for a return or exchange if they have been used, washed, or had the original tags removed. If you feel that a clothing item has manufacturing defects or flaws, please contact us right away for return/exchange instructions.
We trust you, but to protect ourselves against fraud, the 100% Money-Back guarantee is valid only for first time purchase of a product, and redeemable up to 90 days after purchase. If your order consists of five units of the same product, we will only refund the first opened unit of the order and any other unopened unit from the same order.
Please enclose a copy of your order receipt, with instructions noting whether you would like a refund or an exchange, on the back of your printed order receipt. Returned items should be returned in their original product packaging. When requesting an exchange, please make sure to note any new products, flavors or sizes for exchange to ensure that you are sent the desired exchange item(s).
Please send your return information and merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.
712 Bancroft Rd. #444
Walnut Creek, CA 94598
The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by PNP Supplements.
We apologize, but all sales of clearance, closeout and special order items are final. As such, PNP Supplements does not accept returns or exchange requests for clearance, closeout, or special order items. Also, please see the above note about multiple unit refunds.
The time required for you to receive a refund will depend on the following factors:
1 to 10 business days for us to receive the return shipment from your shipper.
1 to 3 business days for us to process your return.
3 to 10 business days for your bank or credit card company to process the refund request.
Please note: If customs refuses delivery of your package and returns it to PNP Supplements, we will apply a credit for the dollar amount of the product returned to us. Shipping charges are non-refundable and won't be credited to your account. We appreciate your understanding.
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